Frequently Asked Questions

Information Needed When Arriving at Car Rental Counter:

Primary and additional drivers will need to show a valid driver's license, acceptable credit cards and proof of insurance.

Age Requirements:

Renter and additional drives must be 25 years of age or older.

Renting with a Major Credit Card:

Visa, MasterCard, American Express and Discover Cards are accepted with no additional deposit required.

Renting with a Debit Card:

Cards bearing the 'Debit' or 'Check Card' logo require a $400 cash deposit plus rental charges.

Renting with Cash:

Cash rentals are not allowed.

Usage of Insurance:

Renter and additional drivers must provide proof of full coverage insurance at the time of rental.

Additional Drivers:

Additional drivers must meet primary renter requirements.

Airport Pick-up:

Airport Pick-ups and Drop-off reservations must be made in advance during normal business hours during rental reservation. Sunday Pick-ups and Drop-off’s are not allowed. Pick-ups and Drop-off’s are between 7am and 8pm Monday through Saturday. Airport Pick-ups and Drop-off’s are $20 each way; passengers, driver and luggage must all fit in your rental car.

Payment on Your Car Rental:

You pay for your car rental when you pick-up your vehicle or at time of reservation. Your total rental period will be placed on your credit card at the time of rental. Debit Cards are subject to additional deposit.


We do not have any additional taxes or state required fees; all you pay is standard Arizona Sales Tax. (9.3%)

Roadside Assistance:

Roadside assistance covers manufacture defects, under manufacture warranty only. Renter is responsible for any other liabilities.

Keeping Car Rental Longer Than Agreed to in the Car Rental Contract:

If you would like to keep your car rental longer than what is stated in the car rental agreement; primary renter must be physically present with car rental at our rental office to receive authorization and find out about additional costs and availability.

Traveling Outside Arizona:

New car rentals are only permitted to travel into: California, Nevada, Utah, Colorado and New Mexico. Used rentals are not allowed outside of Arizona. Traveling to Mexico is not allowed.

Pets and Smoking:

All vehicles are non-pets and non-smoking. A minimum $250 sanitizing fee will be charged to renter if car rental is smoked in or pet dander in found in car rental.

Reserving a Specific Make, Model, or Color of Vehicle:

We are unable to guarantee a specific make, model, or color of vehicle; however, we do guarantee that the class (size) of rental car reserved will be available at the rental car location.

Unlimited Miles:

Unlimited miles are not offered.

Off-roading and Towing:

Towing and driving your rental car off paved roads is not allowed.

One Way Rentals:

One way rentals is not allowed.